Salesforce Winter '14 Release Exam Questions and Answers

1. What is a capability of Salesforce Identity

A. Require users to have a High Assurance session to edit, modify or delete selected objects

B. Require users to have a High Assurance session to access Reports, Dashboards, and connected Apps

C. Require users to use a time-based token when logging into Salesforce outside the trusted IP ranges.

D. Require users to enter a time-based token in addition to login credentials when accessing Salesforce

Answers

B,D

2. What is a capability of historical trending?

A. Historical trending reports can be filtered to show only records that have changed.

B. Historical trending can track number, formula and checkbox fields.

C. Historical trending reports show changed values in different colors

D. Historical trending can be enabled for all standard and custom objects.

Answers

A,C

3. How can an administrator or developer restrict users from seeing other users in the organization?

A. Set the OWD for the User object to Private

B. Enable the "Restrict Access to users" permission for all users

C. Disable manual sharing for the User object

D. Create a sharing rule to prevent users from seeing other users.

Answers

A

4. What is a capability of embedded analytics?

A. Reports charts can be used to show data from tabular, summary and joined reports.

B. An embedded chart can be filtered to show data for the record on which it appears.

C. Report charts can be embedded on page layouts for standard and custom objects

D. An embedded chart can be used to share report data from a personal folder

Answers

B,C

5. What is the capability of Site.com? choose 3 answer

A. Multilingual Language Support

B. HTML page imports are supported

C. View the site in different resolutions using live mode

D. Export Style sheet from site.com

E. Using workflow rules to automate site publishing

Answers

A, B, C

6. What is a true statement regarding Salesforce Knowledge

A. Users can search and view articles without a knowledge User license

B. Users can create and publish articles without the Manage Articles permission.

C. Users can provide feedback on the Chatter feed of a draft article.

D. Users can add and remove supported languages in the knowledge base

Answers

A,C

7. What is a capability of Entitlement Management?

A. Create recurring milestone within an entitlement process.

B. Execute a flow when a milestone is met or violated.

C. Define criteria-based sharing rules for an entitlement process.

D. View the countdown time to an active milestone's Target Date.

Answers

A,D

8. How can an administrator customize Salesforce Console?

A. Add the Home tab to the navigation tab.

B. Add related lists to the Interaction log Layout.

C. Add the Most Recent Tabs component to the footer.

D. Add a dashboard component to the Highlights Panel.

Answers

A,C

9. What is a capability of Collaborative Forecasts?

A. View the forecast separately for each product family

B. Reflect split revenue amounts in the forecast.

C. Display the forecast by territory when using territory management

D. View the forecast for specific periods in a custom fiscal year.

Answers

A,B

10. What is a capability of chatter Answers

Chose 2 answers

A. Users can save drafts of questions an answers to be posted later.

B. Users can post private replies to an Idea on the Ideas tab

C. Users can reply to a question directly from an email notification

D. Users can view Questions and Ideas activity on Chatter profiles

Answers

C,D

11. How can an administrator customize Live Agent

A. Add images, animations, and custom agent

B. Add pre-recorded voice greetings and music to chat invitations.

C. Configure automated chat invitations to route chats to agents with specific skills

D. Configure agent settings to accept chats from the Q&A tab.

Answers

A,C

12. How can the Salesforce Console for Sales be customized?

A. Developers can create custom console components to display sales information.

B. Sales reps can create personal customizations to override which tabs are sub tabs.

C. Administrators can add custom buttons to the navigation tab and the highlights panel.

D. Administrators can define primary tabs and sub tabs to show related records on one screen.

Answers

C,D

Mass Assigning Permission Sets via the API using Workbench

The most efficient way to assign multiple users a permission set at once is through the API with Workbench. Workbench is a powerful, web­based suite of tools designed for System Administrators and developers to manage data within Salesforce orgs via the Force.com APIs.

In order to mass assign a permission set to a group of users, two pieces of information are required; the permission set ID and the user IDs of the users you wish to assign it to. The steps below will outline how to gather this information and create the .csv file you will use to mass assign your permission sets.

To access Workbench, log into your Work.com on Salesforce Org. Paste this URL into your open browser window: https://workbench.developerforce.com/login.php

Download a .csv of your User ID’s by running the query below. 1. Choose SOQL Query in the Jump to drop down menu

2. Choose “User” in the Object drop down menu
3. Click Select

4. In the Fields section, highlight both ID and Name
5. Select the Bulk CSV radio button

6. Click Query

7. Click on the download symbol to download the .csv

The headers of the .csv will include: ID and Name

8. Click on the download to open the file and Save As “User.csv” to your desktop

Find the ID of the permission set to be assigned

1. From Setup choose Manage Users | Permission Sets | <Name of Permission Set> a. Find the number following the last forward slash (/) in the url. e.g if the url is

https://na8.salesforce.com/0PSC0000000KQdP then 0PSC0000000KQdP is the ID of the permission set.

2. Copy this ID as you will add it to the .csv in the next step

Modify the .csv for upload

1. In the User.csv file, find the users you would like to assign the permission set to, and delete the other rows

2. Delete all the data in the Name column

3. Rename the header of the Name column to PermissionSetId 4. Rename the ID column to AssingeeId

5. Add the Permission Set ID that you copied in the previous steps and paste into all of the rows uner the PermissionSetId header

Your .csv file should look similar to this:

Upload the .csv to assign the permission set 1. From the Data menu in workbench select Insert

2. Choose “PermissionSetAssignment” in the Object Type drop down menu 3. Select the From File radio button

4. Select Choose File and find the User.csv file you saved to your desktop

 . Once you have selected the file to upload, click Next

You will then be directed to the following page:

 

6. Click Map Fields

. Click Confirm Insert

An “Insert Successful” message will be displayed

Confirm the Permission Set has been assigned to a user on the User Detail Page.

1. From Setup choose Manage Users | Users| <Name of User>

2. Navigate to the Permission Set Assigned Related list to confirm it has been assigned correctly