Thursday, 27 November 2014

Winter 15 maintenance Release Development exam Questions

1) A tabular report can be used as the source report for which Dashboard component?
 A. Stacked Bar Chart
B. Metric
C. Table
D. Gauge

2) Universal Containers uses a custom object to track open job positions and would like to send an automatic email to the hiring manager when a position is moved to the closed stage. What can be used to accomplish this?
A. Workflow rule
B. Escalation rule
C. Cross-object formula
D. Auto-response rule

3) What is a capability of Advanced Setup Search?            Choose 2 answers
 A. See which object an item is associated with in the Setup search results.
B. Enter search criteria using wildcard characters, such as an asterisk (*).
C. Search for individual Setup items, such as workflow rules, by name.
D. Bookmark specific items listed in the Setup search results.

4) What is a feature of unlisted groups in Chatter?           Choose 2 answers
 A. Users can ask for permission to join unlisted groups.
B. Users with the Modify All Data permission can access unlisted groups.
C. Users with the Manage Unlisted Groups permission can access unlisted groups.
D. Members of an unlisted group can view the group in list views and search results.

5) Users at Universal Containers often need to update the Status and Amount of an opportunity using the Salesforce1 mobile application. How can this common update be expedited?              Choose 2 answers
 A. Create a custom action on the Opportunity object using a Visualforce page.
B. Create a global update action on the Chatter feed.
C. Create an object-specific update action on the Opportunity object.

D. Create a mobile-only page layout for the Opportunity object.

Wednesday, 29 October 2014

Entitlements in Salesforce

Entitlement management helps your support reps determine if your customers are eligible for support.

Entitlement Model
Description
Entitlements Only
Support reps verify that contacts are entitled to customer support before they create cases.
Service Contracts with Entitlements
Support reps verify that a customer is entitled to support based on a service contract.
Service Contracts with Contract Line Items and Entitlements
Support reps verify that a customer is entitled to support based on line items in a service contract.

1. Go to Setup --> App Setup --> Customize --> Entitle Management --> Settings.

2. Enable Entitle Management.


3. Add Entitlement Name field in Case page layout.


4. Add the Entitlements related list to account, contact, and asset page layouts.

 5. Add the Entitlements tab to an app. 


 6. Go to Setup --> Customize --> Entitlement Management --> Milestones.

7. Click New Milestone.

8. Enter a name and description.

9. Click Save.


 10. Add Milestone Status and Milestone Icon fields to Case page layout.




11. Go to Setup --> App Setup --> Customize --> Case --> Case Milestones --> Fields.

12. Add the fields and Save the page layout.


13. Go to  Setup --> Customize --> Entitlement Management --> Entitlement Processes.

14. Click New Entitlement Process.

15. Enter a name and description.

16. Select Active to enable the process.



 17. Click New in Milestone related list.

18. Create a milestone.


19. Open the Milestone created by you.


20. Define actions for it.


 21. Set Field Level Security for all the fields.


22. Create an Active Entitlement record.


Status of the Entitlement record is determined by your organization’s current system date and the entitlement’s Start Date and End Date. The status is:

Active
If the system date is greater than or equal to the Start Date and less than or equal to the End Date.
Expired
If the system date is greater than the End Date.
Inactive
If the system date is less than the Start Date.


Sample Record:
23. Create a Case record and edit the Case Milestone record before closing the case.

24. Select the Completion Date and click Save button.


Output:

Monday, 1 September 2014

Summer 14 maintenance Release Development exam Questions

 Answers are in Bold and red

1)What can an administrator do with reports and dashboards?
Choose 2 answers

A. Mass delete dashboards that are not scheduled to automatically refresh.
B. Mass delete reports not used in dashboards or analytic snapshots.
C. Include roll-up summary fields in historical trending.
D. Enable historical trending for forecasting items.

2)Which report type allows a user to drill down to a report from a dashboard in the Salesforce1 mobile app?

Choose 2 answers

A. Summary
B. Tabular
C. Joined
D. Matrix

3)What can a community manager do in the Community Engagement Console?
Choose 2 answers

A. View community performance dashboards.
B. Assign community moderators.
C. Add and remove community members.
D. Set up reputation levels for community members.

4)What is true about the enhancements to user management permissions?
Choose 2 answers

A. User management permissions can be found under Object Permissions.
B. User management permissions can be assigned using a profile or permission set.
C. Users with the View All Users permission can log in as any user.
D. Users can be granted a subset of the capabilities of the Manage Users permission.

5)What is Capability of User Sharing?

A.Administators can control the visibility of user records with Organization-wide default settings.
B.The OWD settings for user obj defaults to public read/write
C.
D.